eles estão de facto com problemas

Eles desenrascam-te.
Mas vai tentando porque são mesmo problemas com o site.
Mas podes ver aqui a resposta que me deram há uns dias atrás, por isso o "tomorrow" que aí aparece ... pff... já lá vai

[Hello Paulo,
Good to hear from you. I hope you are doing well.

experiencing some technical issues with our server. We sincerely apologize
for the inconvenience; we expect to have the problem resolved by tomorrow
afternoon. Please continue to check for updates.
Your patience and understanding is truly appreciated. Have a wonderful
week.
Thank you,
Elyssa
Project Technician
www.CoinsAndPins.com
Aaron Charles Promotions, LLC
910-848-7467]